Privacy Policy.

1. Information We Collect

Information you provide directly

When you request an estimate, contact us, schedule service, or otherwise communicate with us, you may provide information such as your name, telephone number, email address if requested, city or service address, preferred appointment information, and the contents of your message.

For vehicle and auto glass inquiries, you may also provide a vehicle year, make, model, trim, VIN or partial VIN, photographs, descriptions of damage, the type and location of the glass or window component, and other details needed to identify a part or evaluate a service request.

Information collected automatically

When you use the website, our website platform and service providers may automatically collect technical information such as IP address, browser type, device type, operating system, referring page, pages viewed, approximate location derived from an IP address, dates and times of visits, and interactions with the website.

2. How We Use Information

We may use information we collect to:

• Respond to questions, estimate requests, and service inquiries.
• Identify the correct auto glass, regulator, slider, hardware, or related vehicle component.
• Confirm service-area availability and coordinate mobile appointments.
• Communicate about estimates, scheduling, appointments, service updates, and customer support.
• Operate, maintain, secure, troubleshoot, and improve the website and our services.
• Measure website traffic, advertising performance, and the effectiveness of our marketing.
• Maintain business records, prevent fraud or misuse, enforce our terms, and comply with applicable law.

3. Cookies, Analytics & Similar Technologies

Our website and connected service providers may use cookies, pixels, tags, local storage, log files, and similar technologies. These technologies can help the website function, remember preferences, understand how visitors use the site, measure traffic and conversions, and support advertising or marketing.

Your browser or device may allow you to block or delete cookies. Disabling certain technologies may affect website functionality. Where required by applicable law, we will use consent or preference mechanisms for non-essential cookies or similar technologies.

4. How We Disclose Information

We may disclose information to vendors and service providers that help us operate the business and website, such as website hosting and form providers, communications platforms, analytics providers, advertising providers, scheduling tools, mapping services, payment or business software providers, and other contractors that process information on our behalf.

We may also disclose information when reasonably necessary to comply with law, legal process, or governmental requests; protect the rights, property, safety, or security of Becerra Auto Glass, our customers, or others; investigate fraud or misuse; or in connection with a business transfer such as a merger, acquisition, financing, reorganization, or sale of assets.

We do not disclose personal information merely because you submit an estimate request. Information is shared only as reasonably necessary for business operations, service delivery, legal compliance, safety, or other purposes described in this Policy.

5. Calls, Text Messages & Other Communications

If you provide a telephone number, we may use it to respond to your inquiry and communicate about an estimate, scheduling, an appointment, or requested service. Depending on the communication preferences and consent you provide, communications may include calls or text messages.

Where marketing consent is requested, that consent will be handled separately from ordinary service communications and is not a condition of purchasing services. Message and data rates may apply to text messages. You may request that optional marketing communications stop at any time. Transactional or service-related communications may continue when reasonably necessary to complete or administer a request or appointment.

6. Data Retention & Security

We retain information for as long as reasonably necessary for the purposes described in this Policy, including to respond to requests, provide services, maintain business and tax records, resolve disputes, enforce agreements, and satisfy legal obligations. Retention periods may vary depending on the type of information and why it was collected.

We use reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information we handle. However, no website, transmission method, or storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security.

7. Your Choices & Privacy Rights

You may choose not to provide optional information, although doing so may limit our ability to provide an accurate estimate or respond to a service request. You may also contact us to ask about information you previously provided, correct inaccurate information, or request that optional communications stop.

Residents of certain jurisdictions, including California, may have additional rights regarding personal information, subject to applicable law and any exemptions. Depending on the law that applies, these rights may include requesting access to, correction of, or deletion of certain personal information, or information about certain disclosures or uses. We will evaluate verifiable privacy requests in accordance with applicable law.

We will not discriminate against you for exercising a privacy right provided by applicable law.

8. Children's Privacy

This website is intended for general auto glass service inquiries and is not directed to children under 13. We do not knowingly seek to collect personal information from children under 13 through this website. If you believe a child has provided personal information to us, please contact us so we can review the request.

9. Third-Party Websites & Services

The website may contain links to, or integrations with, third-party websites and services. Those third parties operate independently and may have their own privacy policies and terms. This Privacy Policy does not govern the privacy practices of third parties that we do not control.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, technology, or legal requirements. When we update it, we will revise the “Last updated” date shown at the top of this page. Your continued use of the website after an update is subject to the revised Policy.